Frequently Asked Questions (FAQs)

1. What payment methods do you use?

We accept all major credit/debit cards, UPI, PayPal, and other secure payment options at checkout.

2. Do you ship internationally?

Yes! We offer worldwide shipping. Shipping charges and delivery times may vary depending on your location.

3. How long will it take to receive my order?

Orders are usually processed within 1–3 business days. Delivery typically takes 5–10 business days depending on your location and the shipping option selected.

4. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email so you can follow your package.

5. What is your return/exchange policy?

We accept returns and exchanges within 14 days of delivery. Items must be unused and in original packaging. Please visit our Returns & Exchanges page for detailed instructions.

6. What if I received a damaged or wrong item?

We’re so sorry! Please email us at hello@theirisstudio.in with your order number and a photo of the item. We’ll fix it as quickly as possible.

7. How can I contact customer support?

You can reach us anytime at hello@theirisstudio.in or use the contact form on our website. We usually respond within 24–48 hours.

8. Do you offer custom or personalized items?

Yes, we love creating custom pieces! Please contact us directly for personalized orders or special requests.

9. Can I cancel or change my order?

Orders cannot be changed or canceled although you can return your order after receiving within 14 days of time. Please reach out to us as soon as possible if you need assistance.

10. Do you offer gift wrapping?

Yes! We offer gift wrapping at checkout. You can also leave a personalised note if it’s a gift.